Bradford NHS to harness digital letters to save at least £100,000 a year

By - Integrated Care Journal

Bradford Teaching Hospitals NHS Foundation Trust is planning to replace its paper appointment letters with a digital system, in a move that will see the Trust save at least £100,000 a year in postage costs alone.

With new digital appointment letters, currently being trialled in Ophthalmology and Paediatrics, patients, their parents or guardians will receive a text message with a link taking them to their appointment letter.

Andrew Mullan, Service Improvement Lead at Bradford Teaching Hospitals, said: “Previously patients received their appointment letters through the post, but this new move to digital means they can access their appointment letters wherever they are.

“They will receive a text message notifying them that they have a new appointment letter to view online. Then they follow the link in the text message, which takes them to a secure patient portal where they verify their identity with name, date-of-birth and postcode. A one-time code is sent to their mobile and then they click to view and download their letter. ”

The digital system will also give patients the possibility to change their appointment.

Wahida Jabarzai, Delivery Manager at DrDoctor, said: “Bradford Teaching Hospitals’ switch to digital letters will lead to fewer missed appointments and better and more timely care for patients. It will also lower the cost of administration, freeing up more resources for patient care. ”

The digital letters trial is expected to be rolled out to further departments throughout the Trust at the end of the month.

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